Target link SRV-MF-SR?sap-client=100 is not available

[hasanajsh]

Hello folks,

In Solution Manager (7.1 SP 12), while configuring ITSM:

Step 3.2: Setup Email Notification >> Adapt email Templates

When I click on "Open URL" I am having this error message:

Target link SRV-MF-SR?sap-client=100 is not available for role SOLMANPRO; adjust your favorites.

I'd appreciate your help with this.

Best regards

[Former Member · Accepted solution]

Hello,

Goto spro, and Define Navigation Role Profile

Goto Define Work Center Link Groups

Navigate to Group ID CT-ADM-CR

Click on Assign Links to Work Center Link Group

Add logical link ID SRV-MF-SR to the group

Save your entries

If you now navigate to Service Operations under the CRMUI you will see two new entries

Mail Forms under search and create, the link from the setup step still does not work, but you can get to the mail form config using these links

Please make sure you have the CRM role SOLMANPRO assigned to your user,

Thanks,

Robert

[hasanajsh · Accepted solution]

Hello Robert Meier,

Thank you for your detailed explanation. I appreciate your efforts.

But actually I have those links in Service Operations, but I can not do anything from there.

Best regards

[Former Member · Accepted solution]

Hi Shkelzen,

Ok, can you let me know what happens when you follow one of those links, does it give you a error message of some type?

Are you able to create a new template?

Thanks,

Robert

[hasanajsh · Accepted solution]

Hi Robert,

I am able to create a new one from nothing.

But, as it is said in the link, I want to be able to adapt the existing ones.

I really find this authorization problem in the error message very confusing as I have checked the roles and authorizations and have found nothing at all.

There should be a solution for this to work. Did you face the same problem too?

Best regards

[Former Member · Accepted solution]

Hi,

Yes, there aren't any existing ones delivered to adapt it seems, if you look at the documentation of the config step you are trying to execute, link that says "Display" on the rightmost column

Then they supply some example html code there,

If you copy this code and create a new Mail Form, then there is a button on the left that changes the view from Design to Source

You can paste the code in there and change back to design, you can then change the example to suite your needs,

Thanks,

Robert

[hasanajsh]

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Solution to this and some other URL not working is:

2096267 - URL links for incident management in Solman_setup are not correct

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