Setting the date Requested End in ZMCR

[Former Member]

GOOD DAY!

Please help with the date in CHARM (ZMCR). ZMCR- copy SMCR created using transaction AI_CRM_CPY_PROCTYPE.

When settings the date "Requested end"  we pointed out 3 days from the creation time with the "SERWI", ie free days should be

not counted, and "Requested end" must be shifted by the number of free days. But still the "Requested End" is set without free days.

Please help to find a solution. For SMCR same situation.

In attachment file  the settings for the type of operation ZMCR

[Former Member]

Tatyana,

check you other post on same issue

http://scn.sap.com/thread/3642606

you are missing exceptions configuration for SLA.

It is also good idea to set the factory calendar, so that holidays are excluded from SLA calculation.

Regards

Elena