Technical Monitoring - Grey Metrics after SolmanHost exchange

[Private_Member_19084]

Hi experts,

we did exchange our solution manager host.

After a challenge I could finish all the setup again and all managed systems are connected.

However, now I have the problem that some metrics are still grey.

Mostly the DialogResponse time metric (RFC Pull).

BUt I can't find the error.

In CCMS the values are available.
Also the MAI_TOOLS test gives me all the values.

In MAI_TOOLS analysis tool I get, that the metrics are grey.

On clicking on the error message I get in to "EFWK-Log-Viewer". But here also the status is green.

So at the moment I have no idea what I should check next.

Kind regards

[roland_hennessy · Accepted solution]

Hi Christian,

Can you attach a screenshot of the grey metrics and confirm your SOLMAN SP level?

Thanks and regards,

Roland

[Private_Member_19084 · Accepted solution]

Hello Roland,

SAP is already working on this.

SP is 8.

If I check with mai_tools I get a lot of grey metrics (around 200).

For example Dialog Response Time.

I've already removed and re-activated template but without success.

Kind regards

[roland_hennessy · Accepted solution]

Hi Christian,

You could double check the EFWK RESOURCE MANAGER job in SM37 is working fine by checking the job log.  Sometimes there could be problems with the "Resources" and it causes issues such as "grey metrics". SAP Note 1847293 provides further background to this issue.

Kind regards,

Roland

[Private_Member_19084 · Accepted solution]

so....I've done the following.

I've created all templates again and now it is working back.

It seems as the existing templates had be corrupt.

BTW, copying the templates did also not work!