SAP Installation & Config (with twist)

[Former Member]

Hi All,

I have got a twisted requirement and we are exploring for possible solutions.

Requirement :- Make customer happy (in a nutshell).

Problem :- During outages like upgrade, regular maintenance or migration our call center team don't have access to SAP systems and they cannot give any info to customers.

Is there any possible way to create a setup that can be used during outages as temp setup.

Limitations

1) DR is not option because of DB size and cost.

2) Hardware and storage is available but not of PRD size.

3) Temp setup is on demand setup so we can work on manual steps before making that available(if any manual step is needed to make the setup ready).

Any possible options & ideas are welcome.

[divyanshu_srivastava3]

Why don't you put a maintenance page on your portal URL when you system goes under such activities ?

[Former Member]

That is already in place but during outage if a customer calls then business want the call center team to give them a proper reply.

The support team will need access CRM and ECC in backend to do that.

During maintenance period the call center team will not create or save any record. ONlY display function is needed.

Why SAP systems are required as we have customer with all the details like last bill record and various info that will come from SAP to call center team.