Workflow issue with GR

[anuzgoel]

Hello Friends,

Please advise on the below.

Workflow related to the shopping cart are supposed to be automatically defaulted to Adam Jones (Buyer) after 5 days if no Gr is done.

The problem is ...the workflow/invoices are defaulted to Alex instead.

Also advise if this is an SRM or ECC issue. I think it is an SRM issue.

Thanks

Anuj

[alejandro_jimenez2]

hi Anuj.

PLease check this link.

BBP_ALERTING - Alerts, Messages and Events in SRM Alert Management - Supplier Relationship Managemen...

On the other hand, i figure that Alex is the approver in your workflow. you need to check the workflow, the determination of approval.

the alert is set up to send the mail, but the workflow who is determined the approver.

Best REgards.

[former_member216093]

Hi Anuj,

Find out how you are identifying the agent (default person) within the workflow. If there is a responsibility rule or position/ master data based determination then you need to check the data within that rule/ position/ master data to find out why it is going to other person.

A round of debugging will surely help. Also check the workflow container to check the values of different fields.

Regards,

Ravi