on 10-23-2014 12:29 PM
Hi Experts,
we are unable to create a Change Request with the Transaction Type ZMCR.
We get the Error Message:
In Solman Setup 3.5 - Maintain Transaction Type:
The Z-Transaction Type are get the Channel "CRM UI".
The S-Transaction Type get the Channel "None"
All S-Transaction Types are copy in Z-Transactions Types.
Kindley let me know if anyone have any idea!
Thanks a lot!
Beate
The solution was to delete the transaction type ZMCR from IT Service Management (In Solman Setup 3.5 - Maintain Transaction Type). The transaction type ZMCR is only in Change Request Management configured (Solman Setup).
Thanks for you help!
BR
Beate
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Hi Beate,
This issue is for sure because of the auth. object CRM_ORD_PR as Kamil mentioned above.
Please check a) if the role you showing on the screen shot is generated and b) if that role is assigned to the user you testing it with.
Regards
Elena
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Hello Beate,
Please check the following blog UC00032 - SAP Solution Manager - Security and Authorizations - SCN Wiki you may not have CRM_ORD_PR authorization object maintained.
BR,
K.
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Hello,
Please read carefully below posts maybe some configuration are missing
https://websmp203.sap-ag.de/~sapidb/011000358700001056012011E
BR,
K.
Hi Beate,
I think you may not have defined the transaction types correctly.
While I am not overly familiar with this area, I think you need to go to ITSM in Solman_setup and from there go to step 2.2.
Here there are a number of headers that you can use to define the transaction.
I hope this helps.
Kind Regards
Michael
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