GRC 10.1 EAM Email Notification

[Former Member]

Hi,

Approvers and Reviewers are not getting email notification in GRC 10.1 EAM.

I have set Parameters

1113 GRCBATCH (System userid)

4000       1

4001        31

4002-4009       YES

4010     sap_grac_spm_ffid

4012      2

4013-4014   YES

4015    NO

and setup  firefighters,controllers,reason codes in EMERGENCY ACCESS MAINTENANCE

and setup owners,firefighter IDs in EMERGENCY ACCESS ASSIGNMENT

Firefighter user can able to access firefighter id

There is a issue, Approvers & Reviewers cannot able to get email notifications and l am unable to see any log and activity reports and I have ran all the jobs:repository object synch,action usage synch, role usage synch,firefighter log synch but no luck.

Please help on this.

Thanks Ali

[madhusap]

Hi Ali,

Please check all the below :

1. Did you complete post-installation step "Perform Automatic Workflow Customizing" via IMG.

2. Is the SAP Connect configured to send the emails?

    SPRO--> GRC-->General Settings -->Workflow -->Workflow E-mail Notifications -->Set Up SAPconnect

    Double click on SMTP and check the mail host and mail port is there or not.

3. Did you configured background job for Email dispatcher?

4. Does your system user GRCBATCH has proper Email ID maintained in SU01 in GRC system? Also please confirm if your system user GRCBATCH have proper authorizations.

5. Are you using standard notification settings at stage level or Did you customize the notifications? Are the "Notification Settings" in each stage with the events configured properly?

6. Check whether emails are getting triggered in SOST

7. Use Tcode SLG1 to see if any error is being triggered, also review workflows logs.

8. Go to MSMP instance monitor to see if any clue as to what has happened.  Transaction is GRFNMW_DBGMONITOR_WD

Also if possible please post your stage notification settings screenshots to assist further.

Regards,

Madhu.