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Lumira Timeout connecting to ESRI

Hi,

I am trying to use GEO Map features of SAP Predictive Analysis\Lumira. I have a user id and pwd which i got from my 30 day free trail of ESRI.

I have used it in the preferences GEO Map service section. After that when i tried to use the Geo Map under Geo Charts i am getting a timeout error instead of seeing the ESRI map.

any ideas why..??

Regards,Sai

Former Member
replied

Something to try:

1. Verify that you can get to the following URL in your web browser: https://www.arcgis.com/sharing/generateToken

This is the URL that Lumira connects to in order to initiate the logon workflow. If you cannot reach it in your web browser, Lumira likely won't be able to reach it.

2. Now check your web browser's proxy settings, and then make sure you have the same proxy settings in Lumira (under File > Preferences > Network).

If at this point you had to enable or change the Lumira proxy settings, click Done in the Preferences dialog box and restart Lumira.

3. Also double-check the credentials you typed in Lumira under File > Preferences > Geo Map Service. The Esri ArcGIS Online service treats not only the Password but also the User Name as case-sensitive.

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