Integration Solution manager with R/3

[Former Member]

Hi,

We are looking for possibilities to implement Solution manager as a replacement for our current notification system.

Is there any possibility in Solution manager to communicatie with objects in R/3?

What we want is to post hours in Solution manager on notifications/incidents/service request (or whatever you call it) with a direct link to an Order or Project in R/3? Is this possible?

thanks for your information.

[prakhar_saxena]

Hi

its seems what you are talkng about is change management and moreover integration with service desk

what happens?

a problem occurs in R/3 for e.g with a report or alv output needs to be modified...end userr raises ticket in R/3

a servic desk ticket created in solman

now the help or support team raises a change request and then a change developer log from solman to r/3 dev environ to work

and later on with solman change management workflow it goes till PRD where end user test

i hope this is what you want or looking for ..

you can check the flow here

/people/dolores.correa/blog/2009/07/22/change-request-management-scenario-usual-questions-and-known-errors

https://websmp104.sap-ag.de/~sapidb/011000358700000086572008E.sim

https://websmp104.sap-ag.de/~sapidb/011000358700000872622009E.zip

https://websmp104.sap-ag.de/~sapidb/011000358700000872592009E.zip

hope it helps

regards

prakhar

[Former Member]

nobody?

Is there any possibility to have a direct link with object in R/3?

Edited by: M. Semmelink on Sep 30, 2010 8:52 AM