Textprotocoll in AI_CRM_IM_SHORT_TEXT_LINK_FORM

[Former Member]

Hello,

I would like to implement a part of a textprotocoll (Incident) in the Smartform AI_CRM_IM_SHORT_TEXT_LINK_FROM

Why I would like to do it?

When a Key-User create a Incident Message, he get automatic a E-Mail about the Status of this Incident.

In This E-Mail Would like to to implement the textprotocoll ( Apart of it).

It is Easier for the Key-User to understand what happened and he knows directly about the new Status.

He have also the opportunity to click on the Link in the E-Mail.

But How I can implement this?

We use Solution Manager 7.1

Thank you

[Former Member · Accepted solution]

Hello Tom,

Please check blog

There are some tips for mentioned SF.

BR,

K.

[Former Member · Accepted solution]

Thank you Kamil. But I don't find a solution How I get the Text protocol into this Smartform.

[Former Member · Accepted solution]

OK,

Try here.

Note: In case of error "Entity could not be determined" please see note 1832463 (don´t forget the manual activities).
When using form AI_CRM_IM_FULL_DATA_FORM  you can use the customizing of the text types, call SM30: AICV_TEXT_SFORM  (View Texts in Smart Forms is displayed) to define the texts contained in the e-mail.
You can currently only define the text types for this smart form.

BR,

K.

[Former Member · Accepted solution]

Hi Kamil,

thank you that helps me. I found the text otions in this SMARTFORM. But we use the other Smartform. Is it possible to insert the text Options in

Smartform AI_CRM_IM_SHORT_TEXT_LINK_FORM ?

[VJain]

Check:

1831361 - Solution Manager - Changing status of an Incident in CRM_UI gives BSP error - CX_SY_DYN_CALL_PARAM_MISSING

Thanks

Vikram