on 10-07-2014 7:44 AM
Hi Team
I am doing the Change request management setup for the SOLMAN 7.1 SP8, I have encountered the configuration item as "Create hierarchy for material products". However I had tried to find purpose of this step.
I have found that LMDB and CMDB objects will be created and we can create the configuration items for them and we can use them as reference objects and it can be used in the change request management to find the configuration item etc.
I just wonder to see the practical scenarios or application/usage of this along with the creation of hierarchy for the services/ services catalog.
I had already gone through many SCN discussions which explain how to execute these steps. In the charm setup guide, I m not able to find much about the application and usage of this.
Please suggest or any information links .
Regards
Rishav
Hi Ainoulina
Not exactly actually, but I am closing this thread. Thanks for your response.
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Hi Rishav, is your question answered ?
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Hi Rishav,
you will need the Service Product for SLA configuration in ITSM.
Regards
Elena
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Hi Team
Please let me know if anybody can help here.
Regards
Rishav
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Hi Team
Please help me here.
Regards
Rishav
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