Closure & Provisioning notifications not sent to multiusers (change account request type)

[former_member690042]

Message was edited by: GRC Usr

Hi All,

Issue:

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Closure & Provisioning notifications not sent to multi users (change account request type)

Configuration in system:

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System details --> GRC 10 SP10

1) In the ARM workflow, in the Process global phase, have maintained configuration as below:

     NOTIFICATION EVENT               TEMPLATE ID                                                  RECIPIENT ID

-------------------------------------------------------------------------------------------------------------------------------------------

     END OF REQUEST                     ZXXXX_GRAC_AR_CLOSE                         GRAC_REQUESTER

     END OF REQUEST                    ZXXXX_GRAC_AR_CLOSE_USER           GRAC_USER

     REQUEST_SUBMISSION          ZXXXX_GRAC_AR_SUBMIT                      GRAC_REQUESTER

2)  In the ARM workflow, in the Variables & Settings phase, have maintained configuration as below:

       TEMPLATE ID                                               MESSAGE CLASS                          DOCUMENT OBJECT

----------------------------------------------------------------------------------------------------------------------------------------------

     ZXXXX_GRAC_AR_CLOSE                            ZAC_AR_CLOSE                              ZGRAC_AR_CLOSE

     ZXXXX_GRAC_AR_CLOSE_USER               ZAC_AR_USER_PROV                    ZGRAC_AR_USER_PROV

3) The custom document ids are already created and activated; mapped to the message class in the GRCNOTIFYMSG table. The same is also maintained in the Custom notification message section in SPRO > AC > Workflows > Custom messages.....

4) Workflow is activated and is working for single users and other request types.

Please update on how to fix the issue.

Thanks

Grc usr

[marco_alva]

Hi frinend,

Apply the note 1833008.

Regards,

Marco

[former_member690042]

Hi Marco,

The mentioned note already exists in our system.

Any other dimension that we could troubleshoot this issue ?

Plz update.

Regards,

Arun

[Former Member]

Hi,

Try the following 2 notes. We had to apply these on SP12 to make the notifications work for multi user requests.

1626046 - UAM: Password is not sent for a multiple user request

1727135 - UAM:Notification for a multi user request not sent correctly

also refer to the following thread, where I asked the same question a few months ago

[former_member690042]

Hi Hari,

Both the notes mentioned by you are not applicable in our system.

Any other dimension that we could troubleshoot this issue ? Plz update.

Regards,

Arun