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Enlarge description field ITSM Service desk

kenny_vandemoortele
Participant
0 Kudos

Hi experts,

anyone knows if we can add more characters to the description field of incidents and service requests. Now we can add a description of max 40characters. We would like to add it to 60? Is this possible?

Thanks!

Kind regards,

Kenny

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Kenny,

yes ist possible - but not from Standard or with Standard customizing. Ist a very short development where you Change the number of allowed Digits within the code. Ive already done this for a customer.

Regards,


Robert

kenny_vandemoortele
Participant
0 Kudos

Hi Robert,

thanks for your feedback. It's good to hear it's possible.

can you maybe share with us where we can adjust this in the code?

Thanks!

Regards,

Kenny