cancel
Showing results for 
Search instead for 
Did you mean: 

Introscope Host Adapter - Connection to SMDAgent <hostname> could not be established!

Former Member
0 Kudos

Hi,

I have an error in Managed System configuration from the step 7. Configure Automatically.

I managing the config in Java systems.

I am trying to execute Introscope Host Adapter in Step7, but i got an error like this.

On instance : <hostname>
Connection to SMDAgent <hostname> could not be established! Reason: Smd agent Service 'Implementation as null of object entities:com.sap.smd.agent.application.wilyhost.WilyHostService is not available' not available.

On instance : <hostname>
Connection to SMDAgent <hostname> could not be established! Reason: Smd agent Service 'Implementation as null of object entities:com.sap.smd.agent.application.wilyhost.WilyHostService is not available' not available.

com.sap.smd.ServiceNotAvailableException: Smd agent Service 'Implementation as null of object entities:com.sap.smd.agent.application.wilyhost.WilyHostService is not available' not available.
at com.sap.smd.core.runtime.Runtime.getService(Runtime.java:179)
at com.sap.smd.agent.AgentContext.getService(AgentContext.java:607)
at com.sap.smd.agent.AgentContextp4_Skel.dispatch(AgentContextp4_Skel.java:183)
at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:330)
at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:721)
at java.lang.Thread.run(Thread.java:761)


I was try to restart DAA via sapmmc console and check from the os side drive:\usr\sap\DAA\SMDA98\work

file name jvm_smdagent.out


[p4://<Solman_host>:50004] Agent ready.

Exception occured. Please check log files.[Exception ID: 1411743394858 ]

Exception occured. Please check log files.[Exception ID: 1411743394863 ]

Exception occured. Please check log files.[Exception ID: 1411743394876 ]

Exception occured. Please check log files.[Exception ID: 1411743394890 ]

Exception occured. Please check log files.[Exception ID: 1411743394926 ]

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Introscope Agent Release 8.2.4.0 (Build 476771)

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Using Java VM version "SAP Java Server VM 1.6.0_65" from SAP AG

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Trying to load agent profile based on system property "com.wily.introscope.agentProfile"

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Trying to load file from E:\usr\sap\DAA\SMDA98\SMDAgent\applications.config\com.sap.smd.agent.application.wilyhost\IntroscopeSapAgent.profile

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Loaded file from E:\usr\sap\DAA\SMDA98\SMDAgent\applications.config\com.sap.smd.agent.application.wilyhost\IntroscopeSapAgent.profile

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Agent Metric Aging is turned off

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Agent Metric Aging: property introscope.agent.metricAging.heartbeatInterval is set to 1800

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Agent Metric Aging: property introscope.agent.metricAging.dataChunk is set to 500

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Agent Metric Aging: property introscope.agent.metricAging.numberTimeslices is set to 3000

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Looking for agent profile property "introscope.agent.extensions.directory" to locate the extensions directory.

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] The agent extensions directory E:\usr\sap\DAA\SMDA98\SMDAgent\applications.config\com.sap.smd.agent.application.wilyhost\ext was successfully located

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Introscope Agent startup complete.

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] The Agent will attempt to determine its name.

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Using the Agent name "SAP HostAgent SMDA98" based on the value of the System Property "com.wily.introscope.agent.agentName".

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Started Error Reporting service

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Initial agent name set to SAP HostAgent SMDA98

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent.Isengard] Initiating connection attempts to the Introscope Enterprise Manager.

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent.Isengard] The Agent reconnection delay is set to 15 second(s).

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent] Waiting for the agent server connection to set the sampling per interval and samples per intervals

9/26/14 09:56:37 AM COT [INFO] [IntroscopeAgent.IsengardServerConnectionManager] Connected Agent to the Introscope Enterprise Manager at <solman_host>:6001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory. Host = "<host>", Process = "SAP HostAgent Process", Agent Name = "SAP HostAgent SMDA98".

Exception occured. Please check log files.[Exception ID: 1411743398671 ]

9/26/14 09:56:38 AM COT [INFO] [IntroscopeAgent] add filters called

Initialization done.

Exception occured. Please check log files.[Exception ID: 1411743586277 ]

Exception occured. Please check log files.[Exception ID: 1411743609233 ]

[]

Exception occured. Please check log files.[Exception ID: 1411745308670 ]

Exception occured. Please check log files.[Exception ID: 1411745331190 ]

[]

I was try to find and research like this error but i'm not lucky to get the solution. =(

Is there's anyone who encountered the same error, please share your solution, so i can proceed my last part in managed configuration.

Many Thanks in advance.

Erwin

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
0 Kudos

Hi Erwin,

There are 2 things that you need to check first:

1. Check if Introscope is up or not. You could try to telnet to port 6001 of Introscope.

2. If Introscope is not up, go to its log files and check the root cause.

To test Introscope is up or not, you could try to connect to its webview: http://<FQDN>:8081/webview. Default user/pass is Admin/Admin89 or Guest/guest12. The password is case-sensitive.

I have installed Solman with Introscope for several time and never met your issue, it should be an issue about Introscope. Hope this information could help.

Regards,

Loc Nguyen

VJain
Active Contributor
0 Kudos

For the solman system, please make sure component lm-service is on the
latest patch for the current SP level

You can download the lm-service from:
http://service.sap.com/patches
-> Browse our Download Catalog
-> SAP Technology Components
-> SAP SOLUTION MANAGER
-> SAP SOLUTION MANAGER 7.1
-> Entry by Component
-> Solution Manager JAVA Stack
-> SOLMANDIAG 710
-> # OS independent
The deployment steps can be seen in note
1483508  Solution Manager 7.1: Root Cause Analysis pre-requisites

Thanks

Vikram

VJain
Active Contributor
0 Kudos

Hi Erwin,

Please check:SAP Note 1274287

Thanks

Vikram