Universe Design tool has stopped working

[coreoposis]

Hello,

We recently installed BI 4.1 sp 4 patch update 1.  Whenever I try to import a universe into the universe design tool the application crashes with an APPCRASH.  See attached.

I verified the client and server version are the same.  I saw the SAP note about running an old version of Crystal Reports on the same server as BI 4, but I am not running crystal report on either my BI Windows 2012 server or my 32bit virtual machine Windows 7 client.  I turned on tracing via the bo_trace.ini, but I didn't see any useful information there. 

Any suggestions would be appreciated.

[Former Member]

Hi Cassandra,

Do you face similar crashing issues while using other client tools on your machine?

You can try renaming the lsi file and check.

Try these steps on your machine:

1. Go to below location

     C:\Users\<user id>\AppData\Roaming\SAP BusinessObjects\SAP BusinessObjects Enterprise XI      4.0\lsi

   NOTE: <user id> is the id with which you have logged into the machine. The path might differ depending on the OS installed.

2. Once in the above location,search for lsi file like <servername_cmsportno>.lsi. The servername and cms port will match with the one you pass on while logging into BO client tools.

3.  Rename this lsi file as <servername_cmsportno>.lsi.old.

After this, log into UDT and try importing any universe. See if it crashes or works fine.

Regards,

Yuvraj

[coreoposis]

I tried that after I posted this.  I deleted all .lsi files and I got the same result.  I reviewed the release notes for the latest patch and I didn't where this was an issue that was resolved.  I guess I could *try* a different version to see if that resolves the problem. 

I can use the Report Conversion Tool that comes with 4.1, but on an unrelated note it just gives a non-descript error and won't convert any reports.  That's a separate issue, so I don't want to distract anyone from my main point.

But as I said before, I don't have Crystal Reports.  We have brand new Windows 2012 servers that run our BI 4.1 environment and my client is a newly created 32 bit virtual machine.  Both the client and the server are running the same versions of Business Objects.  The universe that I am trying to edit is actually the Report Conversion Tool universe that comes with BI.

[coreoposis]

Interesting..  I took a chance and upgraded to BI 4.1 sp4 Patch update 2 on both the server and the client. 

That solved the problem with not being able to import universes.  I still need to try the other client tools however.