Server shuts down very frequently error massage at GUI level comes " Database disconnect, Session terminated ".

[former_member417571]

I have a CRM server on Cloud (Amazon Web Services). Which shuts down very frequently and error message comes " Database disconnect, Session terminated " even my MMC is up every thing is green . When I restart one service Sybase SQLServer_SID then I am able to connect with system via GUI.

Please find attached logs for your ready reference.

Any help would be really appreciated.

Regards,

Vishal srivastava

trans.txt.zip

VCI.txt.zip

[Former Member]

extracted from the file trans.txt.zip:

4 ETW000  [     dev trc,00000]  RSecSSFs: SSFS-1430: File "\\Vikalpcrms\sapmnt\VCI\SYS\global\security\rsecssfs\key\SSFS_VCI.KEY" cannot be opened in mode "rb": No such file or directory (errno = 2); at this location, this is not considered an error [D:/depot/bas/741_REL/src/krn/rsec/rsecssfs.c 1475]

the secure store file which contains username/password for the database connection can't be opened.

regards

peter

[former_member417571]

Hi Peter,

Thanks for your suggestion,

Please elaborate the issue as I am new to basis.

Regards,

Vishal Srivastava

[Former Member]

Hi Vishal,

basically your instance is trying to access file:

\\Vikalpcrms\sapmnt\VCI\SYS\global\security\rsecssfs\key\SSFS_VCI.KEY

which hosts the user and password for the database (encrypted).

You should check from the application server if the user running SAP software is able to access the above-mentioned file.

Let me know if this helps

[Former Member]

similar thread already exist:

[former_member417571]

Hi Sunil,

Thanks for your reply. my Dbsl patch level is latest which is 51, and my port is also open.

Please suggest.

Regards,

Vishal Srivastava