Replication of service transactions from CRM to ECC and subsequent billing
Replication of service and sales transactions from CRM to ECC and subsequent billing ***********
We are currently in the process of an implementation involving both ECC and CRM. I have the following queries with the same:
1. Services are to be logged and executed out of CRM. Which document should be the link that transfers the processing to ECC? i.e., shoud the service order be
replicated or should the billing item be sent to ECC ? (billing for sales will be out of ECC; where shold the billing of services take place ?)
2. For all the service products; do they need to be created only in ECC and then be downloaded to CRM through the middleware or they can be created in CRM alone ?
3. How should the pricing and taxation of services be handled in CRM ? (CIN will be activated in ECC for sales)
4. Do the installed bases created for the purpose of contracts and warranties in CRM need to be downloaded in ECC as well ?
Kindly respond to the mentioned querries.
Thanks and regards,