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How a customer return can be handled?

Hi Everyone,

I have created a customer return notification with 10 quantities with a single return ID (generated)


Under sales work center the sales employee need to confirm the return against created sales order either


1. with credit memo (5 quantities)

2. without credit memo (5 quantities)

So, For a single return ID i can able to process only one scenario as listed above. Now my return status changed to COMPLETED


I need to know if any possibilities are there to process the above listed scenarios in the same RETURN NOTIFICATION ID



Former Member
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