How a customer return can be handled?

[Former Member]

Hi Everyone,

I have created a customer return notification with 10 quantities with a single return ID (generated)

Under sales work center the sales employee need to confirm the return against created sales order either

1. with credit memo (5 quantities)

2. without credit memo (5 quantities)

So, For a single return ID i can able to process only one scenario as listed above. Now my return status changed to COMPLETED

I need to know if any possibilities are there to process the above listed scenarios in the same RETURN NOTIFICATION ID

[Former Member]

Hi Vishnu,

You change the qty in the returns screen to 5 quantities out of the customer return qty of 10 nos for the process "with credit memo" .

For the replacement or zero credit memo process, you create an Sales order with reference to the Customer  Return ID. Now the sales order now picks the qty from the customer return id(say 10 nos), hence change the quantity manually to 5 nos.

This way you can do both the processes.

Regards,

Samraj