SMP 3.0 - WM6.1 - iPhone - Error

[Former Member]

Hi,

I was able to connect through WPF client and work with the application. With iPhone, still have the communication error(14) prevaliing me.

The steps followed.

1. Through iphone configuration utility, i was able to pick the smp_cert.cer from SMP 3.0 Server location and congifured to iPhone.

2. I am able to see the profile in General settings in iPhone.

3. Installed WM(v7.0.3.711) and Agentry(v7.0.4.203) Clients.

4. With the same user credentials and URL, i am still facing the communication error(14).

Can any one please suggest , if any thing missing here or any more to be done.

With Best Regards,

Jilan

Message was edited by: Michael Appleby

[Former Member · Accepted solution]

Are you sure you can access the SMP server from your iPhone ?

Try entering the application endpoint URL into the Safari browser.

You should see a page saying "I am here!".

If not, then you are not properly connected to the SMP server with your phone.

Søren Hansen

[Former Member · Accepted solution]

Is the WPF client you are using on the same machine as the the SMP Server?  Have you been able to connect with a WPF client from a different machine?

If you are not able to connect you might have a firewall issue.

Stephen

[Former Member · Accepted solution]

Hi Soren,

Havnt tried with safari, but with Chrome, i dont see the message with the end point URL.

But i am sure of importing the same SMP certificated on the device.

Thanks,

Jilan

[Former Member · Accepted solution]

If you don't see the "I am here" message in a browser when trying to go to the end point URL. This would normally be a network issue, with there a firewall or network path issue.

Stephen.

[Former Member · Accepted solution]

Thanks Stephen and Every body.

I have resolved this by applying certificate to the server IP rather than FQDN name.

I am able to use the IP address and conenct from WPF and iPAD.

With Best Regards,

Jilan

[agentry_src]

Hi Jilan,

What version of SMP 3.0 (SP?) are you working with?

Regards, Mike

SAP Customer Experience Group - CEG

[Former Member]

Hi Mike,

I am working with SP03.

SMP is installed in a cloud server.

in windows, after updating the host file with the mapping of FQDN to ip address i was able to connect with WPF client.

but from iphone and android device, i was not able to connect.

Thanks,

Jilan