SAP SOLMAN COMPONENTS NOT DISPLAYING IN SUPPORT DESK MESSAGES

[Former Member]

Dear All

I am having following issues in SOLMAN

1) While creating support desk message data is showing up in display screen, but when saved and displayed in CRMD_ORDER tcode, transaction data --> SAP Attributes are missing i.e. (Component, installation number, Name, client, system type, Operating System, Database system + Version and Release).

Attached are the snapshots

[Former Member · Accepted solution]

Hello Khawaja,

did you check if your issue is not the one explained in SAP note:

1788957 - SAP attributes are not displayed in support message

regards,

Karol

[Former Member · Accepted solution]

Dear Karol

thanx for sharing this really important info,
I still have an issue that component is not displaying as all other info is perfectly coming in.

Looking forward you response