Workcenter ID page not coming
We have CTI integration with our SAP IC application. Bucher and Suter is the service provider. When we login to SAP IC, we have work center ID to be entered by the Agent which establishes connections to the communication management services. This is working fine till we refreshed our test environment. After the refresh, work center id page is not coming and it is directly taking us to the account identification page.
We have checked all the connections as well and dont see any issue. Please help me if you encountered similar issue.
Thanks a lot in Advance!