I setup BO XI on a 64-bit

[Former Member]

Hi All,

Just now I installed BO XI on 64-bit windows server machine, but none of the services are starting. I found that its not able to connect to the SQLSERVER instance that got installed during BO setup. I tried connecting 32 bit odbc connection but that did not work. Appreciate your help on resolving the issue.

Thanks,

Bidya

[Former Member · Accepted solution]

Hi Bidehalaxmi,

The information you provided is not enough. Please provide as many of the following details as possible:

1. Which version did you install ?

2. Is it a stand alone installation ?

3. Did you get any warnings/errors  on the prerequisite check screen during the initial screens of Installer program ?

4. At the end of the installation did you get the screen that says something like Installation Completed Successfully OR did you get a screen that said Installation completed with errors. ?

5. Since you have mentioned "SQLSERVER instance that got installed during BO setup" I am assuming hat you are using an older installer of BI 4.0 since that version came with SQL Server 2008 Express database bundled with the BO installer. Please confirm.

Regards,

Mihir

[Former Member · Accepted solution]

Hi Mihir,

1. Version is XI 3.0

2. Yes

3. No, i did not get any error during pre-requisite check

4. At the end I got a screen saying Installation Completed Successfully.

5. You are right, its not BI 4.0.

Thanks,

Bidya

[former_member185603 · Accepted solution]

XI 3.0 is very old version. I am not sure why you planning to install BO 3.0, SAP also stopped supporting this product. So i suggest installing latest BO versions 4.0 or 4.1

What is your server OS? May be the server you are installing does not support by BO 3.0

[Former Member · Accepted solution]

Hi All,

Thanks for your replies. Finally I installed BO 4.1 and its working fine.

Thanks,

Bidya

[yuvarajponnusamy]

Try with creating both odbc 32 bit and 64 bit.Also check the DB user credentials for CMS DB.

Thanks,

Yuvaraj

[Former Member]

Also please confirm ..what product version have you installed? For BI 4.x series you need to create a 64 bit ODBC connection; where as for XI 3.x series 32 bit ODBC is require.

[Former Member]

• The 32-bit version of the Odbcad32.exe file is located in the %systemdrive%\Windows\SysWoW64 folder.
• The 64-bit version of the Odbcad32.exe file is located in the %systemdrive%\Windows\System32 folder.

[former_member185603]

Can you check if the connection works fine from ODBC connection? And also check in Event viewer for any errors.

[Former Member]

Thanks for your reply Jawahar. Yes, I tested the ODBC connection after creating and the test was successful. And event log is full of errors encountered while attempting to start the services.

[former_member185603]

Did you create 32 Bit ODBC connection? To open 32 Bit ODBC, open C:\windows\syswow64\odbcad32. Checj your ODBC connection exists there.

And also can you let us know the error your see in event viewr?

[Former Member]

I created 32 Bit ODBC connection only, and it exists in C:\windows\syswow64\odbcad32.

Event viewer is full with errors like following

" The Central Management Server service failed to start due to following error:

The service did not respond to the start or control request in a timely fashion."