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How to troubleshoot report failure

I have a report that is scheduled for email it is recurring daily job. I just get failure but where can i learn what is the cause of the problem? when i check latest instance, it has the report, it did run. But it's not emailing to the user or to me. why is this?

Why can't it give me the reason?

Former Member
Former Member replied

Hello Paul,

Some error messages are very generic and don't tell us about exact cause of the issue. So, we need to first drill down the issue by performing various troubleshooting steps.

1. Check if you can schedule same report to the default enterprise location? If NO, then test the report in Web Intelligence Rich Client.

2. If the report is failing for specific to Email destination, verify if all Adaptive Job Servers are configured with SMTP (Microsoft Exchange Server) information.

3. In addition to this, verify if you can send email from BO server using Windows Command Prompt.

Verify BO Server is talking to Email Sever via command prompt

- Mahesh

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