SAP CRM Service Manager 4.1 application deployement SMP 3.0 SP03

[razarizvi]

Hello All

We are using an SMP 3.0 SP 03 server for deployment of SAP CRM Service Manager 4.1 application based on Agentry

Here are the steps we followed after installing the SMP 3.0 server.

1. Define the agentry app on SMP 3.0 (com.sap.SAPSM41)

2. Run the CRM SM 4.1 exe on the host (Windows) {Extract the SM 4.1 package into a different path from SMP 3.0 server}

3. Deploy the zip file onto the agentry app created above using Publish - uploading the zip file from the above folder.

4. Copy all the files extracted from the temporary folder to the D:\SAP\MobilePlatform3\Server\configuration\com.sap.mobile.platform.server.agentry.application\*

5. restarted SMP 3.0 server.

6. Installed the smp_crt.cer certificate onto the Windows host and also the personal laptop.

(We are able to see the SUBURL after restart of the server )

"09/17/2014: WebSockets Front End: Opening WebSockets servlet for sub-URL /SAPCRMSM"

The connectTest.bat is erroring with the following,

"

INI file: D:\SAP\MobilePlatform3\Server\configuration\com.sap.mobile.platform.se

rver.agentry.application\JavaBE.ini

Encoding: ASCII

reading user credentials from [SERVICE_LOGON] section

connecting as...

clientNum=800

sysNum=00

host=hostname.domain.com

name=crmsmgr

openCustomConnection::begin

*** Caught exception: while trying to invoke the method com.syclo.sap.Server.get

PropertyValue(java.lang.String, java.lang.String) of a null object loaded from f

ield com.syclo.sap.jco.JCo3Connection._server of an object loaded from local var

iable 'this'

release::releasing connection

endStatefulConnection::begin

release::complete.

"

We have followed these notes already;

1935387 - SAP CRM Service Manager ABAP AddOn Installation Master Note

2042566 - Patch to correct connectTest.bat Java Exception under Work Manager 6.1, Inventory Manager ...

We have activated the BC set for SM 4.1 on the CRM backend server, and also see that in the SYCLO Config Panel. We did include the sapjvm lib and other paths in the PATH environment variable.

Please suggest.

Thanks & Regards,

Raza.

[jason_latko]

Raza,

Please post the contents of the server startup log from SMP in SAP\MobilePlatform3\Server\log\agentry.  It will show if the Agentry application initialized correctly and may provide more clues.

Jason Latko - Senior Product Developer at SAP