Error (Load report failed.--System.Runtime.InteropServices.COMException (0x80040801): Transport error: Communication failure.(FWM 00001)

[former_member1235230]

Hi All,

================================================================================================================== Error (Load report failed.--System.Runtime.InteropServices.COMException (0x80040801): Transport error: Communication failure.(FWM 00001)    at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options)    at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options)    at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()) Report Name ===============================================================================================================

Above mentioned error popup,when we run a report from .net portal.

Environment:

==========

BOXI3.1 SP5

Crystal reports 2008

VS2010

.Net 3.0

[Former Member · Accepted solution]

Dear

There might be  communication happening between the SDK and the WACS that is being blocked by the firewall

check your firewall

1. Set the request port on the WACS through the Central Management Console.
2. Add a firewall rule to allow communication on this port.

See Also

KBA - 1621035 - Error : "Transport error: Communication failure (FWM 00001)”

Regards

[former_member1235230 · Accepted solution]

hostfile entires on both BO and Webserver fixed issue...thanks all.

[former_member188030 · Accepted solution]

Glad to hear that.

Please mark the thread as answered.

- Bhushan

[Former Member]

Dear

NET SDK Application is communicating to the Web Application Container Service (WACS).

CrystalDecisions.Shared.CrystalReportsException: Load report failed.

for this follow note 1638962

Regards

[former_member183750]

CR 2008 is not supported on VS 2010. You need to use SAP Crystal Reports, Developer Version for Visual Studio .NET - if you are creating an app and it uses unmanaged reporting. For managed reporting you will have to upgrade to BI 4.x

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[former_member1235230]

this issue we are facing in prod,whereas non-prod working fine.

[former_member188030]

Is your report published on Enterprise?

Do you use Enterprise SDk to fetch the report?

If yes, do you use RAS or CR Processing server to view the report?

Could you post the code you are using?

-Bhushan

[former_member1235230]

Yes,Published to BO server.

yes,Enterprise sdk

Not sure about that,how find whether it is using RAS or CR processing server?

[former_member188030]

Could you post the code you are using?

- Bhushan

[former_member1235230]

I don't have access to the code.same works with Dev,QA environments.

[former_member1235230]

Folks,

Any suggestions?

[former_member188030]

Hi Reddy,

The error "Transport error: Communication failure.(FWM 00001) " means that the machine where you have deployed the app is not able to connet to the Enterprise server where you have CMS.

So make sure the two machines are connected and can communicate to each other.

Ping the CMS server from App server.

Do a TNS ping to CMS server port from app server.

Is there a firewall in betweeen?

Have you implemented NAT?

Have you done the host file entries on both machines for each other?

Also, at what point does the app fail? Does it create a an enterprise session for the user logging in through app?

- Bhushan

[DellSC]

I think you meant "telnet" to CMS server port from app serve, instead of TNS ping.  TNS ping is for checking Oracle database connectivity.

-Dell

[former_member188030]

Ahh.. was working with oracle so TNS stuck in mind. .

yeah.. do a telnet or something else to check if the port is open and is accessible.

thanks for correcting Dell.

-Bhushan

[former_member1235230]

Able to connect BO server from Webserver(.net application hosted) via Infoview and CMC.

Both works fine.

Funny thing,I could see session ,but fails to load reports..

Do you guys thing..something wrong with RAS?

Currently, RAS port is auto assigned,it should be a static?what about host IP ...static?

running out of ideas...

[former_member1235230]

Will hostfile entires on both BO and webserver will resolve this issue?

[former_member188030]

Please provide the information and perform the steps I have mentioned in my last update.

So make sure the two machines are connected and can communicate to each other.
Ping the CMS server from App server.
Do a TNS ping to CMS server port from app server.

Is there a firewall in betweeen?
Have you implemented NAT?
Have you done the host file entries on both machines for each other?

-Bhushan