My Dispute Case showing no result or incomplete results as compared to Find Dispute Case.
This pertains to "My Dispute Case" folder in UDM_DISPUTE and is occurring for few users only. Some cannot see any dispute in the folder even though they have "in process" disputes when you search using Find Dispute and their user ID as processor. Some see few dispute and not all of what they see using Find Dispute Case. I have checked the filters and there is no such filter which could result in this.
Since this is not for all our SAP users, I take it that there is no issue in the code or config which would have caused this. We just upgraded to EHP7.
Does anyone have any insight into this situation? What could possibly be wrong with these users?
The issue has been resolved. With EHP7, "My Dispute Case" is restricted to show 500 entries only. Hence for processors having more than 500 closed cases, there was problem viewing active dispute cases. SAP Note 1921369 was implemented for this. A user profile parameter "UDM_MAX_HITS" was added and the parameter value can be set to any high value. My Dispute Case would then show those many entries.
We also implemented Note 1982949 which doesn't show confirmed & voided dispute cases in "My Dispute Case".