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Multiple account identification account detail not displayed on top screech in IC Account idetification

Hi ,

There is an issue we are facing in IC role where incase an account is identified and agent created Interaction record IR and without closing END button in case agent clicks on BACK button and identified another account the screech pad on left  top shown the account detail which is identified first not the one which is identified second time and hence user get confuse which account he has confirmed .

Is there any settign needed to do or it is possible only by development team.

Thanks

Prem

Former Member
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