SMQ2 Stuck Queue

[Former Member]

Hi All,

Upon clearing SMQ2, it seems there were an error caused by user that had left and their ID has been deleted for sometime and their queue still stuck in SMQ2.

What is the best practice on this scenario? to delete the queue?

Thank you,

Regards,

Ura

[Former Member]

Hi

can you submit work process logs . while deleting?

if you know the user who has processed in past and it is now locked / deleted then you can unlock this entry and delete it from SMQ2.

Regards

Dishant.