Consolidated Report on emails to all agents in AGENT INBOX
I need to prepare a report for the manager to check the details( Dates,Status and Escalations) of all the emails received by all agents in the system. How can I acheive it ?
I was trying to create the report using the BTQUeryAUI Bol query instance and it helped me in getting the details of all the emails received by
one user(the logon user), as agent is determined at the BADI level during the query. But I want to get the details of all emails received by all the agents for the manager.
Please let me know if I have to change any functional settings which i've no idea about.
Please help me.