Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Escalation Notification - GRC 10

Hi All,

Just wanted to understand how Escalation notifications work in GRC.

I have my agent as Role Approver and Escalation to Role Alternate approver after one minute.

I have enabled Escalation notification at Role Owner stage and have defined template for that.

Issue is that no mail is being triggered.

Am I missing aything?

Please suggest.



Former Member replied

Hi Sai,

I was just about to paste snap shots similar to above. Your config seems to be fine.

Post this task settings, you need to run the report, which i mentioned in my previous post and you need to select the template ID: GRAC_AR_ESCALATION or the customized one as per your needs.



0 View this answer in context

Helpful Answer

Not what you were looking for? View more on this topic or Ask a question