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Escalation Notification - GRC 10

Hi All,

Just wanted to understand how Escalation notifications work in GRC.

I have my agent as Role Approver and Escalation to Role Alternate approver after one minute.

I have enabled Escalation notification at Role Owner stage and have defined template for that.

Issue is that no mail is being triggered.

Am I missing aything?

Please suggest.

Thanks,

Sai.

Former Member
Former Member replied

Hi Sai,

I was just about to paste snap shots similar to above. Your config seems to be fine.

Post this task settings, you need to run the report, which i mentioned in my previous post and you need to select the template ID: GRAC_AR_ESCALATION or the customized one as per your needs.

Regards,

Ameet

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