Escalation Notification - GRC 10
Just wanted to understand how Escalation notifications work in GRC.
I have my agent as Role Approver and Escalation to Role Alternate approver after one minute.
I have enabled Escalation notification at Role Owner stage and have defined template for that.
Issue is that no mail is being triggered.
Am I missing aything?
I was just about to paste snap shots similar to above. Your config seems to be fine.
Post this task settings, you need to run the report, which i mentioned in my previous post and you need to select the template ID: GRAC_AR_ESCALATION or the customized one as per your needs.