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SAP doesn't start (only manually)

Hi,

What is happend: after a simple ST-A/PI update I restarted SAP (DEV). On an other system (QAS) I restarted the whole system. Just a simple restart .. not a bit of it! After the restart, I started the DB and tried to start SAP via MMC, but the MMC just showed the Process List and Access Points and SAP doesn't came up!

Windows 2008 R2 SP1

Oracle 11.2.0.4

SAP ERP 6.07 (nuc)

So I restarted the Service SAP<SID>_00, nothing changed.

I reinstalled it, nothing.

In the work directory the sapstartsrv.log shows the following entries, nothing to worry about:

---------------------------------------------------

trc file: "sapstartsrv.log", trc level: 0, release: "741"

---------------------------------------------------

pid 2660

[Thr 2744] Mon Sep 15 16:42:09 2014

HistoryLog_Init: logfile (D:\usr\sap\<SID>\DVEBMGS00\work\history.glf) already exists, check parameter

SAP HA Trace: SAP Microsoft Cluster library '741, patch 47, changelist 1517710' initialized

CCMS agent initialization: WARNING: cannot recognize instance type, checking profile parameter "system/type".

CCMS agent initialization for instance type ABAP: return code 0.

CCMS agent start: return code 0.

Initializing SAPControl Webservice

[Thr 2896] Mon Sep 15 16:42:14 2014

Auto PSE update thread started

Starting AutoRestart thread

SapSSLInit failed => https support disabled

AutoRestart thread started, version check is enabled

Starting WebService Named Pipe thread

Starting WebService thread

Webservice named pipe thread started, listening on port \\.\pipe\sapcontrol_00

Webservice thread started, listening on port 50013

SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 214]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 936]

swhsap\<SID>adm is starting SAP System at 2014/09/15 16:47:52

SAP HA Trace: FindClusterResource: OpenCluster failed: 1060 [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 214]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_FAIL [D:/depot/bas/741_REL/src/proj/sapha/sapwinha.cpp, line 936]

sapstart.log

SAP-R/3-Startup Program

Starting at 2014/09/15 16:47:57

Startup Profile: "D:\usr\sap\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>"

Starting Programs

So I checked also:

- Environment variables

- Filesystem accessibility

- Windows Events

- reinstalled Redistributable Package

- Kernel Update 741.47

- MMC Update

If I start the SAP system manually, I get the system without any problems up:

D:\usr\sap\<SID>\SYS\exe\nuc\NTAMD64\sapcpe.EXE pf=\\<HOST>\sapmnt\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>

D:\usr\sap\<SID>\SYS\exe\nuc\NTAMD64\strdbs.cmd <SID>

D:\usr\sap\<SID>\DVEBMGS00\exe\msg_server.EXE pf=\\<HOST>\sapmnt\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>

D:\usr\sap\<SID>\DVEBMGS00\exe\disp+work.EXE pf=\\<HOST>\sapmnt\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>

D:\usr\sap\<SID>\DVEBMGS00\exe\igswd.EXE -mode=profile pf=\\<HOST>\sapmnt\<SID>\SYS\profile\<SID>_DVEBMGS00_<HOST>

The strange thing is, after I don't find anything about it, I tried a restart on an other system and guess what, exactly the same problem!

No error messages in the logs .. and a manual start works.

I think the SAPSTARTSRV service doesn't start properly without any error messages!

So, does anyone got an idea? Maybe it's just simple and I don't get it. I just want to ask you before I open an OSS message ..

Thanks!

Best regards,

Tobias

replied

Hello everybody,

After over 3 days of search, we found finally the main problem.

During an EHP upgrade the SUM merged the start profile with the instance profile, so that all start parameters are included in the instance profile. On these two systems this merge process, I guess a bug in SUM, doesn't work. And the last SAP restart (during EHP upgrade) was over 2-3 month ago ..

So, after a manual merge of the start parameters to the instance profile and a system reboot, SAP starts like it should!

Thank you all for your help!

Best regards,

Tobias

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