Reported by field should be current user while creating a follow on problem tkt from incident

[Former Member]

Hi All,

I have a requirement where in the clients need is to have the current user who is creating the problem ticket as the value in reported by field, instead of the copied reported by from the incident.

How can we address this requirement.

Regards

Mohar 

[former_member204161 · Accepted solution]

Hi Mohar ,

Please change the access sequence for Problem transaction type , partner "Reported By".

Regards,

Shaswat

[Former Member · Accepted solution]

Thanks Shaswat

Its working now