SAP Peformance Issue - while Creating Expense Report
Hello T&E Experts,
We are facing typical issue for some users, when they are trying to Create Expense Report (in PR05).
Issue as below:
In our SAP, Z-functionality is added which shows Credit-Card (CC) Buffer charges (came from Bank) due on Personnel Number Account, in his/her PR05 account. User while creating trip in PR05, pull the charges from CC Buffer area into Expense Report.
Now for one of the user, while Creating trip (1st time) after following all necessary steps in correct way, system is giving error "Please pull the Charges from CC Buffer area".
Here the user had pulled charges from CC Buffer area only & followed correct way of creating trip. So system should not threw above Error message.
When the user tried creating trip in Second Attempt with all other conditions/steps remain the same, the trip was getting created in Proper way without any error message or system issue.
As we have recieved very few repetitive issue of above kind, we are thinking this is just SAP system Performance issue. The system is not responding to Z-Functionality for some user, at that particular time and thus USER are receiving the Error message.
Could you please confirm, on our above analysis & judgement regarding SAP Performance issue.
Is there any other thing, which needs to be check or reverify here ?
P.S. - The issue is faced (till date) by 3-4 Users & only for 1-2 trip. Other time SAP functionality worked fine for these Users.