Could not start instance service of Instance - Solman 7.1 & Sybase

[Former Member]

Dear All,

Greetings!!

We are in the process of installing Solman 7.1 with Sybase ASE 15.7 on SUSE Linux 11 SP03. During phase 50 we are getting an error like "Could not start instance service of Instance". I have attached the Error and the Inst_Dev.log screenshot for your reference.

Please help us with some suggestion or solution at the earliest.

Thanks,

Ela

[former_member185239 · Accepted solution]

Hi Elan,

Kindly run the below command and re-execute the sapinst.

sapcpe pf=<instance of ASCS>

I think /usr/sap/ASM/ASCS/exe is empty.

With Regards

Ashutosh Chaturvedi

[Former Member · Accepted solution]

Hi Chatur,

Thanks for your reply. The issue had been resolved.

Yes, /usr/sap/ASM/ASCS/exe was empty actually & we copied the Kernel files to this directory & retired again & its working fine now.

Thanks again.

Regards,

Ela

[divyanshu_srivastava3]

Add service/protectedwebmethods = NONE in your instance profile and try again.

Restart service manually using above command shown in logs

[divyanshu_srivastava3]

If this is not working, upload the current stage logs in zip format.

Please do not upload pictures.

Regards

[Former Member]

Hi Srivastava,

Thanks for your reply.

Added the parameter to the instance profile & took a restart & manually started the service but still no luck.

Regards,

Ela

[divyanshu_srivastava3]

Can you share the start up  logs and current stage logs ?

[divyanshu_srivastava3]

goto ASCS exe and see you have sapstartsrv.

give permission chmod 0755 and try again.

[Former Member]

Hi Srivastava,

Thanks for your reply. The issue had been resolved!!

Actually /usr/sap/ASM/ASCS/exe was empty & we copied the Kernel files to this directory & retired again & it worked.

Regards,

Ela