CrystalReportProcessingServer is failed to get enabled in CMC

[Former Member]

Hi,

I'm using Crystal Report Server 2008 (Enterprise XI). I have set "Database Records Read When Previewing or Refreshing (0 for unlimited)"  to '0'  in CrystalReportProcessingServer in CMC under servers tab for MAX Processing Records limit in Crystal Report. When I try to restart the CrystalReportProcessingServer in servers tab, all Servers in the ServerList got disabled. It's not getting enabled after I selecting ENABLE SERVER option.

No errors in the logs. Kindly help me to resolve the issue.

Thanks,

Ramesh Kumar G.

[Former Member]

Yes Nagendra. Your understanding is correct. Attaching the screenshot of Server List and properties of CrystalReportProcessingServer.

[former_member197037]

Check for the License Key.

Refer the below link for details:

http://service.sap.com/sap/support/notes/1664487

Let me know if this helps.

-Nagendra

[former_member185603]

If none of the suggestions works, try creating new SIA and check.

[Former Member]

Not able to open the link. It's asking for username and password. PFB the screenshot.

[former_member197037]

As Jawahar suggested try creating a NEW APS and dont clone the existing one.

I hope this helps.

Regards,

Nagendra

[Former Member]

I tried creating new server as well from Servers List. It's not getting enabled. Able to start the server and it's showing Running but it's disabled. Kindly help.

[former_member197037]

I have the following understanding of the issue (correct me if i am wrong):

1) All servers have started but are disabled except for the CMS server.

2) Enabling them does not work and does not give an error message.

Please give screenshots of :

1) sever list in CMC

2) properties page of CrystalReportProcessingServer

Regards,

Nagendra

[former_member185603]

Create a new 'CrystalReportProcessingserver'. and try.

If you set the limit to other number, does it work?

[Former Member]

Hi Jawahar,

Thanks for the quick response. I tried setting other numbers and tried creating Clone server also, it's not working. I restarted the server from Nodes, all servers except CentralManagementServer is disabled in Servers List.

I tried restarting the Apache Tomcat, Server Intelligence Agent and World Wide Web Publishing Service from Central Configuration Manager. Not working.

Below is the logs, C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\Logging

EventServer

------------

.\ssystem.cpp:291: TraceLog message 1

2014/09/16 02:37:49.125|>>|A| | 9800|6568| |||||||||||||||assert failure: (.\ssystem.cpp:291). (0 : Unexpected code for processor type: 16).

AdaptiveProcessingServer_stdout

-------------------------------

Tue Sep 16 12:37:15 EST 2014

APPAU301MEL0264.AdaptiveProcessingServer Starting

Working directory:      C:/Program Files (x86)/Business Objects/BusinessObjects Enterprise 12.0//java/server/work\APPAU301MEL0264.AdaptiveProcessingServer

Using name server:      APPAU301MEL0264.globaltest.anz.com:6400

Configuration file:     C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\java\server\work\APPAU301MEL0264.AdaptiveProcessingServer\config.xml

Common directory:       C:/Program Files (x86)/Business Objects/Common/4.0/java/lib/

Using pid file: C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\serverpids\APPAU301MEL0264_APPAU301MEL0264.AdaptiveProcessingServer.pid

Using server home:      C:/Program Files (x86)/Business Objects/BusinessObjects Enterprise 12.0//java/server

Booting Geronimo Kernel (in Java 1.5.0_17)...

Module 1/2 geronimo/geronimo-gbean-deployer/1.1.1/car started in  1.109s

Module 2/2 businessobjects/boeserver_bootstrap/12/car started in 21.297s

Startup completed in 26 seconds

Geronimo Application Server started

Starting service PublishingService

Starting service ExtensionFactoryService

Starting service AuditProxyService

Starting service AuditingService

Starting service PublishingPostProcessingService

Starting service SearchingService

Publishing Service instantiated with ISecuritySession

Publishing Service startup: SUCCESS

Publishing Post-Processing Service instantiated with ISecuritySession

Publishing Post-Processing Service startup: SUCCESS

Service PublishingService started

Service PublishingPostProcessingService started

Service AuditingService started

Service AuditProxyService started

Service ExtensionFactoryService started

Starting the searching service ocaadapter...

Service SearchingService started

Note: No logs in AdaptiveProcessingServer_stderr

Thanks,

Ramesh Kumar G.