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Unable to Create Service Request Template in CRM


I need to create a service request template in crm web ui,

Following are the steps followed.

I have identified the transaction type as SRQT screen shot attached below

However when I click on on the work center link groups of the service pro role, I am not able to find the same for the service request template

As per the post below it says that you need to go navigation bar profile and add the SM-SUPPORT work center and the work center link group as SM-SRQT-CR

How to customize service request templates

The error appears when I try to add the logical link id,

Because of the above error I am not able to create service request template in sap crm, please advice which logical link ID, I need to use so that the service request template can be created in the system.

Kind Regards


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