Error after assigning the SLA

[Former Member]

Hi Gurus,

Currently i am working on Solman 7.1 with SP07 for Incident management system.

My incident management system working fine without SLA.

Due to client requirement i created and assigned the Service & Response profile at Account level, after assigning these profile now i am not able to create a message, it is showing the error message ' Because of error 513, no message was created in Support Desk System'.

Please any one help me to troubleshoot this issue.

Thanks in Advance.

Thanks,

S. Babusingh

[former_member45419]

HI Babu,

pls refer below note & link,

Check the SAP note 864195

Regards

K.N

[Former Member]

Hi All,

Thanks for your response, actually the error occurred due to wrong assignment of time zone in Service profile. After the assigning the correct time zone it is working fine.

Thanks,

S. Babusingh

[Former Member]

Hello,

Please check note   1261046 - Service Desk: Read Messages Using Local RFC Destination