Cloud4T&E iOS app stopped working

[Former Member]

I used to be able to do my expense report and upload the receipts while mobile (a huge time saver) using the SAP4T&E app in iOS.

The problem: About 4-5 months ago, the iOS application stopped working. It spends a lot of time loading the data, but it never does it properly and issues an error and I can't use it at all.

Troubleshooting steps:

• I tried to reset all the credentials by using the reset feature in the login splash screen. The result was the same.
• I deleted the app and reinstalled it, to the same result. It seems that the communication with my user accound on the SAP for Travel side it's not working.

Note: I am able to use the system in the web browser but I really want to get the mobile functionality back.

Please advise.

Thanks

[Former Member · Accepted solution]

Hi Manuel,

The newer version (14.8.5) was released yesterday.

https://itunes.apple.com/app/sap-cloud-for-travel-expense/id542336377?mt=8

Regards,

Cristiano Rosa

[Former Member]

Hi Manuel,

Please provide the following:

1) Device model.

2) iOS version.

3) App version.

4) Error message.

5) Which is the action that leads to the error message?

6) If you are not using the latest version (14.5.6), then install it from here:

https://itunes.apple.com/app/sap-cloud-for-travel-expense/id542336377?mt=8

Regards,

Cristiano Rosa