Change work item text

[Former Member]

HI

Do you know if it's possible change the work item text that appears in SWIA?

For default I think it is a part of the subject of email then the sender and the the mail destination.

Do you know if it's possible to change that order?

Thanks

Dora

[BGarcia · Accepted solution]

Hi Dora, how are you?

There's a ERMS service called UT_WORKITEM that is manipulated through class CL_CRM_ERMS_WORKITEM_TEXT that is responsible to apply that order when a inbound email (workitem) is process through ERMS.

You can make a copy of both to Z-ones, change the logic and assign it to your ERMS profile, but I've never tried it, so I don't know if there will be other places in CRM that are expecting to receive the workitem text in that order.

But I guess this will at least give you a starting point!

Kind regards,

Garcia

[Former Member · Accepted solution]

Hi Bruno, how are you?

Thanks a lot, I'm going to try this and than I will tell you.

Do you know IF I can test it in debug and how?

Thanks a lot

Dora

[BGarcia · Accepted solution]

Hi Dora,

Since it's WF-BATCH user that will process the ERMS, just put a external breakpoint on his behalf (you might have to change it's user settings to be a dialog user). Then just send an email to the system and when ERMS starts processing the email, you should get a new debug session for that.

Good luck and have a great weekend

Garcia

[Former Member · Accepted solution]

Bruno, thanks a lot, it works.

Great weekend, thanks

Dora

[Former Member · Accepted solution]

Hi Bruno

It works in SWIA transaction but in the inbox in webclient it doesn't work. It's other function?

Thanks

Dora