Create an external follow-up document

[Former Member]

Dear colleagues,

We finished a C4C integration with HCI, and the scenarios Material, Business Partner ,Business Partner address replication are working fine. But when we try to create an external follow-up document of a C4C sales quote, the Web Service Message Monitoring and the Business Communication Monitoring @C4C replies that everything is fine (“Successful") with no errors apparently, the HCI monitoring i also receive a green status (“Completed”). Now we’ve the problem: there is no Sales Quote, Sales Order or Request @SAP ERP. Do you have any idea how we can track the message? Which transaction can I check the IDocs sent from the cloud? Regarding the Opportunity Follow Up, how to check it on ERP side?

Thank you in advance.

Leonardo Santos

[ankurgodre]

Hello Leaonardo,

First thing is to make sure that your Opportunity from which you are creating a Follow-Up doc request to ERP is consistent & complete.

In case, the Message monitor in C4C & HCI gives success/Complete message, you need to first ensure that there is an incoming IDOC for follow up document from C4C to ERP under WE Tcode.

If all the required pre-requisite configuration for generating a follow up from C4C to ERP is configured & completed on ERP, then you should have an incoming IDOC for the same in WE02.

Make sure, you ahve completed ALL required step per the integration guide for creating a Follow up Inquiry from C4C to ERP in your ERP system.

Hope this helps.

Kindly check your config in ERP & before that give a check in WE02 Tcode for IDOC incoming.

BR

Ankur

[former_member3555]

There should be inquiry documents created - I think the IDOC is COD_INQUIRY - or something like that - yes, please check in WE02 and see what you have.   It could be taking an error due to some missing configuration or something. 

[Former Member]

use transaction WE05 to look at the incoming idoc into ERP.