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2 Business Roles - Navigate from One to Another


My Key user is assigned a regular Web UI Business Role(CASEWORKER) and it is used for daily work.

However he needs to access standard FCC_AGENT IC specific role in order to process the Collection Work Items occasionally.

Solution which I am thinking was to assign both the Business Roles to User.

However the disadvantage is: User have to switch back to Other Role in order to perform the Operation. Moreover the User is not really happy with this approach.

Is there any other option available ?

Is that possible to Open a new Session (for Secondary Role) from Navigation Bar of first Business Role ?

Please advise.


Former Member
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