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2 Business Roles - Navigate from One to Another

Former Member
0 Kudos

Hello

My Key user is assigned a regular Web UI Business Role(CASEWORKER) and it is used for daily work.

However he needs to access standard FCC_AGENT IC specific role in order to process the Collection Work Items occasionally.

Solution which I am thinking was to assign both the Business Roles to User.

However the disadvantage is: User have to switch back to Other Role in order to perform the Operation. Moreover the User is not really happy with this approach.

Is there any other option available ?

Is that possible to Open a new Session (for Secondary Role) from Navigation Bar of first Business Role ?

Please advise.

Cheers

Accepted Solutions (0)

Answers (1)

Answers (1)

BGarcia
Active Contributor
0 Kudos

Hi Remo,

Maybe you can consider configuring a new business role for your key-user, where you can put all workcenter that he needs (from both business roles that you indicated).

What do you think?

Kind regards,

Garcia