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Internal server error while connecting SAP's customer financial fact sheet with iOS device

Hi all,

I am trying to connect SAP's customer financial fact sheet latest ( version 3.7)   with iOS phone/iPAD (version 7.1) but it shows internal server error,

when trying to connect  Neither "Gateway (direct)" nor "SMP Cloud" enabled with port 80/443.

On other hand my android devices with this app is working ok.

Trace Log is below:

2014-09-11 11:27:58.298 Debug Communication error: Error Domain=HTTPRequestErrorDomain Code=11 "INTERNAL SERVER ERROR" UserInfo=0x15eef620 {NSLocalizedDescription=INTERNAL SERVER ERROR}

2014-09-11 11:27:58.295 Debug Request http://server:8010/url t finished with error Error Domain=HTTPRequestErrorDomain Code=11 "INTERNAL SERVER ERROR" UserInfo=0x15eef620 {NSLocalizedDescription=INTERNAL SERVER ERROR}

response <?xml version="1.0" encoding="utf-8"?><error xmlns:xsi="http://www.w3.org/2001/XMLSchema-Instance"><code>HTTP/500/E/Internal Server Error</code><message> Call of service /sap/opu/odata/sap/fincustfactsheet terminated because of an error. The following error text was processed in system NQT : The ASSERT condition was violated.The error occurred on the application server . The termination type was: RABAX_STATE.If the termination type is RABAX_STATE, you will find more information on the cause of termination in system NQT in transaction ST22. If the termination type is ABORT_MESSAGE_STATE, you will find more information on the cause of termination on the application server  in transaction SM21. If the termination type is ERROR_MESSAGE_STATE, you can search for further information in the trace file for the work process in transaction ST11 on the application server . You may also need to analyze the trace files of other work processes. If you do not yet have a user ID, contact your system adminmistrator. </message></error>

2014-09-11 11:27:58.286 Debug [ERROR] 500:INTERNAL SERVER ERROR/Location:-[ODPRequest startSynchronous] + 1427

2014-09-11 11:27:56.239 Debug DE:Using SUP Manual User

2014-09-11 11:27:56.238 Debug DE:Get svcDoc URL http://server:8010/url

2014-09-11 11:27:56.216 Debug DE:startSAPODataRequest CompanyCodeCollection

2014-09-11 11:27:56.204 Debug DE:SAPODataAccess dealloc CompanyCodeCollection

2014-09-11 11:27:56.198 Debug DE:CustomerCardsViewController refresh

2014-09-11 11:27:52.600 Debug Logging/Tracing on

2014-09-11 11:27:19.792 Debug Communication error: Error Domain=HTTPRequestErrorDomain Code=11 "INTERNAL SERVER ERROR" UserInfo=0x193f3060 {NSLocalizedDescription=INTERNAL SERVER ERROR}

2014-09-11 11:27:19.787 Debug Request http://server:8010/url  finished with error Error Domain=HTTPRequestErrorDomain Code=11 "INTERNAL SERVER ERROR" UserInfo=0x193f3060 {NSLocalizedDescription=INTERNAL SERVER ERROR}

response <?xml version="1.0" encoding="utf-8"?><error xmlns:xsi="http://www.w3.org/2001/XMLSchema-Instance"><code>HTTP/500/E/Internal Server Error</code><message> Call of service /sap/opu/odata/sap/fincustfactsheet terminated because of an error. The following error text was processed in system NQT : The ASSERT condition was violated.The error occurred on the application server. The termination type was: RABAX_STATE.If the termination type is RABAX_STATE, you will find more information on the cause of termination in system NQT in transaction ST22. If the termination type is ABORT_MESSAGE_STATE, you will find more information on the cause of termination on the application server  in transaction SM21. If the termination type is ERROR_MESSAGE_STATE, you can search for further information in the trace file for the work process in transaction ST11 on the application server . You may also need to analyze the trace files of other work processes. If you do not yet have a user ID, contact your system adminmistrator. </message></error>

2014-09-11 11:27:19.768 Debug [ERROR] 500:INTERNAL SERVER ERROR/Location:-[ODPRequest startSynchronous] + 1427

2014-09-11 11:27:12.717 Debug timeout

2014-09-11 11:27:12.681 Debug timeintervalinminutes: 23506917 timeoutInterval: 0

2014-09-11 11:27:12.679 Debug applicationGoesToForeground

Can anyone help me how to troubleshoot this error?

Any help will be highly appreciated.

Thanks

Mahesh

Former Member
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