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Configuring WEB Client Interaction Center for call centre

Hello Experts

We are implementing IC_AGENT role for the call centers.We are integrating with avaya software.It will work like consumer is calling and providing mobile number then the agent can see all his details on the screen after accepting the call.

I am new to this business role and have never implemented this.Please help me where to start so that i can implement and then later stage integrate this with software.

Thanks in advance.Will assign points as soon as i get the reply.

Regards

Rashmi ranjan behera

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