Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

No Ringback Tone for MTD Calls

Hi all,

I'm having troubles with SAP Contact Center 7.0.7.0.

Agents could not hear ringing tone when making outbound calls with MTD device. BCM stopped ringing tone generation once SIP 180 Ringing response was received to the outgoing call leg. If no SDP answer was received from outgoing leg, agent heard only silence. After some search, I found that there was such issue with older version of system (BCM 6.0) and it was fixed in later versions, but I have it with  BCM 7.0.7.0.

Does anybody know the solution for this issue? Thanks!

Former Member
Not what you were looking for? View more on this topic or Ask a question