Bug in incoming payment window

[jbrotto]

I am running B1 8.82 PL 15, but had this error from 2007 version. I had a few credits reconciled but nothing got remove from the incoming payment window. Is there a way to fix this?

[kothandaraman_nagarajan · Accepted solution]

Hi,

If above credit notes is not based on invoice in 2007, then it will appear in incoming payment window.

Thanks & Regards,

Nagarajan

[jitin_chawla]

Hi,

Your screenshots does not seem to correctly display the issue.

If your Credit Memos are already fully reconciled in Version 2007 with Invoice or any other relevant transaction, then the same should not appear in the Incoming Payment window.

If they are not reconciled or are partially reconciled, then they can appear in the Incoming payment.

You can check the details of the reconciliation related to the Credit Memo by opening the Credit Memo and right click > Reconciled Transactions and check with which documents are reconciled.

Kind Regards,

Jitin

SAP Business One Forum Team

[Former Member]

Hi,

You probably need run restore BP balance. However, this must be done under the guidance of SAP support.

Thanks,

Gordon

[jbrotto]

how is this done?

[kothandaraman_nagarajan]

Hi,

Go to Help-->Support desk-->Restore--->Restore GL account balance and BP balance.

This should be done with SAP guidance as said by Mr.Gordon.

Thanks & Regards,

Nagarajan