tools in support

[former_member1249468]

hi guys ,can upls let me know the tools that r used in the support projects company wise like which company use which tool.

thanking u in advance.

regards,

ravisankar.p

[Former Member]

Salient Features In Support Project:

Providing support to the post implementation project

Resolving all user related issues

Creating reports using ABAP Queries as per the customer requirements

Creation of new sales offices in SAP system

Set up new sales areas

Creation of New Sales Order types, Delivery types and Billing Types for new Plant

Basic support on Sales activities related to sales order processing delivery and billing

Updating the number ranges during the year end

Providing training as per the users manual

Support Responsibilities:

Resolved SD related Tickets that are received from users.

Handled tickets within the agreed service level agreement.

User training - SD Module.

Reports have been created with Info-structures and ABAP queries as per requirements.

Made necessary configuration changes and tested whenever needed.

Developing systems to meet Customers Requirements.

Inter-department co-ordination for SAP related activities.

Updating & Monitoring of Master data in SAP.

Migrated data into SAP whenever needed from legacy system

To add more

1. Handle regular tickets

2. Need to develop new output types with the help of ABAPer

3. issues related to pricing / taxes etc

4. Do some config changes based on need ex: create new sales group/sales office/new doc type/ new condition type etc

5. Need to add some routines/requirements based on need

6. to add some anything new you have make a Functional specs

Regards.

[Former Member]

HI GUYS CAN ANY ONE......

POST THE

ASAP

DOCUMANTATION

[Former Member]

Hi Ravi,

Its not that a particular tool is used across all of a companies support projects. It also depends on who your client is. But the company might have few of its own and may be some which are bought commercially. Also there would be situations where a client might already be using a particular tool for managing its issues and they might suggest the company also to use the same.

As the names go, you already have a list here. Along with these, also few more tools are used to chat with the users like sametime by lotus. This helps us chat with the users who are online and discuss the issues. Its just like yahoo chat.

Apart from this MS excel is also used extensively to understand whats the status of various cases.

Hope it adds. Please reward if useful.

Thanks & Regards

Sadhu Kishore

[Former Member]

HI

There are number of tools like OVSD--->Over value serviece desk

Perigrin -

---

>remedy---->etc,,, these are the some of the tools that will be used.

award if helpful.

Prasad.G

[Former Member]

HI GURU

OVSD means open view service desk rt now i am working on that only

[Former Member]

Hi ravi,

We r using like Ezwatch, clarify, remedy,....

with regards

Rajesh

[Former Member]

hi

pergreen,web clarify,remidy open view,lotus,this r ll different kind of tools

Ram