on 09-09-2014 7:33 PM
Hello,
Inhouse Repair process should be implemented (complete process from repair return over loan delivery, loan pickup to quality notification
Does anybody know what might be the implementation effort in both CRM and ECC as a rough estimation.
In CRM the relevant item categories and action profiles with actions seem to be already available. But in ECC there is for sure nothing available such as transaction types, item categories)
I would guess 18 days but I'm not sure about it.
Thanks in advance
Rainer
Hi
Inhouse repair process also has categorization like Level 1, Level 2 in SAPCRM and also some more configuration to be done for the process to be completed in addition to what you have mentioned,
It will around 4 weeks in Developement and should be transported to QA and Production later on,.
Did you consider ARM solution which will give you a step by step integration to Logisitcs in ECC and flow back to CRM as well
POC will take around 2 weeks and 3 weeks for Implemantation in Dev system
Reward points if this helps
Surya
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Hi Surya,
we are still discussing the processes and there are a lot of open issues such as:
Inhouse Repair Process:
- Can I design the diagnose itme as service repair item (with service confirmation as follow up)
I guess yes
- Can I use Service order Template for Inhous Reapir Order also
I guess yes
- Is the status of the return itme updated from ECC (delivered, PGI)
I guess no
- Can I use a service order template to copy something like task list (steps to be processed)
I guess yes
- Can I add a spare part item to the inhouse repair order )as part of the repair steps)
I guess yes but ther is no reservation in ECC (ATP spot check only)
If you might be able to help me to answer soem of thre questions it would be great.
Many thanks in advance.
Best regards
Rainer
Hi Rainer
You are saying you are creating service order with the repair item and then confirmation as a follow up . If so yes.
The status is updated from ECC into CRM - Yes We can .
It will create as a PR in ECC if there s no stock for spare part item in CRM
Hope this helps
You can email me at surya1011@gmail.com
Thanks
Surya
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