Java iView runtime error on portal 7.3

[Former Member]

Hi Experts

  There is a specific user who is facing an issue with our client portal version 7.31.

   When the user is trying to access portal link, an error message is observed for the user.This message comes instead of the logon page.

   Error message details :

Java iView Runtime

An exception occured while processing your request.

   Please help to resolve the same.

   The same user is able to logint though citrix.

Regards

Shaily

[Former Member]

hi

can you paste default trace file from logs directory of server process

regards

Dishant.

[Former Member]

Could you please check the steps user is trying while loggin in, and also please paste the deafultTrace log of that moment?

[Former Member]

Hi Prithvi

   only on filling the address bar with portal url and pressing on enter, user gets the Java iView runtime error message.

Regards

Shaily

[Former Member]

Hi Shaily,

If this is just happening for one particular user and the same user is able to access the portal through Citrix, this could be a browser issue.

Please ask the user to clear the browser cookies / cache and then try again.

Hope he is using the <FQDN> while accessing the Portal Url.

BR,

Anurag