Task Subscription (error : Maintain a valid e-mail address in the employee master data)

[Former Member]

Dear community members

I want a user to subscribe to task in order for him to get email alert foir approval.

1) I changed the user's emeil adress to my sap adress

2) Scoping and fine tuning : seems correct

When i log with the user and want to subscribe I get the following eror message :

Maintain a valid e-mail address in the employee master data

And all the rows are greyed (read only)

Any idea ?

Thanks and regards

PAscal

[Former Member · Accepted solution]

I have not tested this but SAP may not allow multiple users to share the same email address. [It doesn't allow this in the Outlook integration].

You might try setting up the user with a personal email address of yours or theirs just to see if that clears the error.

Jim

[Former Member · Accepted solution]

Hi Jim,

Yes I know : the email adress MUST be unique.

Some releases ago you could use the search functionality with an email adress, but now it does't show you anything.

I did the search with my email adress, but the system didn't show me the user connected to this adress (even financial01 is connected to this adress)

Thanks and regards

PAscal

[Former Member]

Hi Pascal,

I feel you have maintained users e-mail in Personal Data >Private Contact

Please maintain Work e-mail.

Go to Personnel Administration>Employees>Select Employee> Go to Actions>"Change Workplace Contact Data" and here you need to input the work e-mail address.

It should now work and you will not get the greyed fields in the Tasks Subscription.

Best regards

Nick

[Former Member]

Hi Pascal,

Can you check these steps:

1,After maintaining the domain for email(For Exa- XYZ.Com) try for sending test email.

2. You need to maintain Mail id which is linked to your outlook. Under employee master>>Personal Data>> Private Contact Data.

3. Once you maintain email id ,then goto Home WC >> Subscribe to Task.

4.Then you will get email notification as per your selected task.

Hope this will be helpful.

Thanks,

Nitin

[Former Member]

Hi Nitin,

Thanks for support, unfortunately already checked ...

Test email does work, I get it !

But can't subscribe to tasks because all rows are greyed out.

Can you subscribe ?

Thanks & regards

PAscal

[Former Member]

Hello,

I have Two separate user Id's e-mail and I have maintained same e-mail address for both and also successfully Subscribed to tasks.

I suggest please check Fine Tuning >"E-Mail and Fax Settings" > "Allowed Sender E-Mail Domains" and make sure the Domain of your e-mail is maintained in the system. (only business approved domain are allowed to send mails out that is why there is this setting).

Best regards

Nick

[Former Member]

Hi Nick,

I saw these settings in the fine tuning, I thought that it could be due to the fax settings, therefore I removed fax communication. But the problem remained.

Could you please more precise about the domain ? I want to use my SAP email address as a workplace address for my user. What domain shall I define ?

Thanks and regards

PAscal

[Former Member]

Hi Pascal,

I am not sure what you mean by my SAP email? Please clarify.

Domain would be the full name after @ sign. Example if user email maintained in his master data profile is user1@companyxyz.com then in the fine tuning for allowed sender E-mail Domains you would enter:  companyxyz.com

Hope this helps.

Best regards

Nick

[former_member131434]

Pascal,

there are several places to maintain email addresses (Private address <-> Workplace address) - in which view/field exactly did you maintain the email address?

Regards

Michael

[Former Member]

hi Michael,

I use both, the workplace email with my SAP adress and the private with a gmail adress.

But it doesn't work.

BR

PAscal