SAP Fiori My Paystub not working on mobile devices

[former_member225196]

Hi Experts

I am unable to view a paystub on smartphones and tablet - the paystub detail screen keeps on refreshing but nothing gets details .

however I can view the paystub on a browser when running Fiori on a laptop.

Please note:

I have tested on iPhone 5 and 5s, Samsung Galaxy, tablet

I have tested on both Fiori client and device browser and I am still getting the same issue

No error's on the gateway error log

Add-on details:

     SAP_UI                    740  0009

     SAP_GWFND          740  0007

     SRA006                    600   0004

     UIX01HCM                100 0002

Thanks

Ted

[Former Member · Accepted solution]

Hi Ted,

Please update to the latest SP.

and implement the note below.

1967726 - Fiori MyPaystubs: PDF does not get display in mobile

Regards,

John

[flopez]

Response by SAP:

Could you please update to SP04 for the component UIX01HCM and then implement the note 2086180.

We're going to update it. Hope it runs 🙂

[Former Member]

Hi Francisco,

Thanks for your response. Were you able to overcome the issue by updating UIX01HCM to SP04 along with the note as per SAP's instructions? What SAP NW release are you running? Seems like the dependent components are for lower releases when looking at the import conditions.

Anyways, if you can share your results that would be much appreciated. Many thanks in advance.

[Former Member]

Hi Ted,

We're facing a similar issue as well. When you say there is a difference between mobile and laptop, I assume there is also a change in protocol that is being used i.e. HTTPS versus HTTP respectively - is that correct?

Have you been able to make any progress on this since?

We're also on SAP_UI SP0010 and have installed the latest post-installation notes as recommended.

Thanks,

Timo

[flopez]

We have the same issue. We are experiencing it after upgrade SAP_UI to SP0010

Any idea?